Introduction

Welcome to The Eli App,an app dedicated to supporting children with chronic health challenges. Your privacy and the privacy of your children are very important to us. This Privacy Policy outlines how we collect, use, and protect personal information and data.

Information We Collect

We collect several types of information to provide a better experience and to improve our services:

Personal Information

• Parent or Guardian Information: We may collect the name, email address, and phone number of parents or guardians to verify consent and for communication purposes.
• Child Information: With parental consent, we collect your child’s first name, age, and health condition to personalise the app experience.

Usage Data

We automatically collect data on how the app is accessed and used. This data may include information such as device type, operating system, app features used, and the time and date of usage.

How We Use the Information

The information we collect is used to:

• Personalise the app experience based on the child’s health needs.
• Improve our app and services.
• Communicate with parents or guardians about updates, tips, and health-related information.
• Ensure compliance with legal obligations and protect the safety of our users.

How We Share the Information

We do not sell or rent personal information to third parties. We may share personal information only in the following circumstances:

• With Service Providers: We may share information with third-party service providers who help us operate and improve our app.
• For Legal Reasons: We may disclose information if required by law or in response to valid legal processes.

Data Security

We implement robust security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Parental Rights

As a parent or guardian, you have the right to:

• Review your child’s personal information.
• Request the deletion of your child’s personal information.
• Withdraw consent at any time.

To exercise these rights, please contact us at hello@theeliapp.com

Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Eli Health
hello@theeliapp.com
71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ

Last Updated: 22nd March 2024 

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